privacy policy

Privacy Policy — NEW HEALTH CALL DMCC Medical Center
At NEW HEALTH CALL DMCC Medical Center, we are committed to protecting the privacy of our visitors and patients. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or visit our center — including when you arrive via our Google Ads or Meta (Facebook/Instagram) advertising campaigns.
DHA License No.: 0000583
About the Center
We are a comprehensive medical center offering a wide range of services, including:

• Dentistry
• Laser Hair Removal
• Aesthetic Medicine
• Internal Medicine
• General Medicine
• Dermatology
• Intravenous (IV) Therapy
• HydraFacial Treatments
• Oxygen Therapy
• Home Health Care

Information We Collect
To provide our medical services and operate our website, we collect:

• Full name
• Phone number
• Date of birth
• Address
• Relevant medical history
• Technical data (IP address, browser type, device type, pages visited, time on site)
• Advertising and analytics identifiers (via cookies and pixels — see below)

How We Collect Information
We gather this information through:

• Registration and contact forms on our website
• Telephone communications
• In-person visits to the center
• Automated technologies (cookies, pixels, and similar tools) when you browse our website or interact with our ads

Cookies and Advertising Technologies
Our website uses cookies and similar tracking technologies, including Google Ads, Google Analytics, and Meta Pixel (Facebook/Instagram), to:

• Measure the performance of our advertising campaigns (conversion tracking)
• Show you relevant ads on Google, Facebook, and Instagram based on your prior visits to our site (remarketing/retargeting)
• Understand how visitors use our website so we can improve it

These tools may collect data such as your IP address, device identifiers, and browsing behavior. This data is processed by Google and Meta in accordance with their own privacy policies. We do not use these technologies to collect sensitive medical information for advertising purposes.
Third-Party Service Providers
We may share limited technical and contact information with trusted third parties who help us operate our business, including:

• Google LLC (Google Ads, Google Analytics)
• Meta Platforms, Inc. (Meta Ads / Pixel)
• Website hosting, CRM, and appointment-scheduling providers

These providers act as data processors and are contractually and/or technically restricted from using your data for purposes other than delivering services to us.
How We Use Your Information
The information we collect is used to:

• Provide the medical services you request
• Communicate with you regarding appointments and inquiries
• Measure and improve our marketing campaigns
• Improve the quality of our services and website
• Comply with applicable legal and regulatory requirements

Your Advertising Choices
You can control or opt out of personalized advertising at any time:

• Google: Google Ads Settings and Google Analytics Opt-out
• Meta: Facebook/Instagram Ad Preferences in your account settings
• General: Digital Advertising Alliance opt-out or your browser's cookie settings

Disabling cookies may limit some website functionality but will not affect your ability to contact us or book an appointment directly.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, meet our medical record-keeping obligations under DHA regulations, and comply with legal requirements.
Information Protection
We implement strict security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Information Sharing
We do not sell or rent your personal information. We only share it with third parties as described above, when required by law, or with your explicit consent.
Children's Privacy
Our website and advertising are directed at adults. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.
Your Rights
You have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent to marketing or cookies at any time. To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any amendments will be posted on this page along with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:

• Phone: +971 50 292 7774
• Address: Red Diamond Building, 1st Floor, Office 107, Jumeirah Lake Towers, Dubai, UAE

Last Updated: September 9, 2026
Thank you for trusting NEW HEALTH CALL DMCC Medical Center with your privacy.